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service contracts
Constant availability by telephone, as well as various software services and on-site support.

Our service contracts provide you with both reliable support and troubleshooting from experienced service engineers, as well as attractive discounts for different services. You will receive a rebate on the contractual prices based on the number of GP Solar Inspect systems integrated into your production facility.

Advantages

  • Cost control
  • Reduction of equipment down time
  • Cost-effective services

Service & Support from GP Solar

Description

GP SERVICE-CONTRACT .Gold

GP SERVICE-CONTRACT .Silver

GP SERVICE-CONTRACT .Bronze

Minimum number of
GP Solar Inspect
Systems

25

1

1

Telephone support

24 hours a day
7 days a week

During business hours

During business hours

Reaction time
following initial
service request
during business
hours

8 hours

24 hours

24 hours

Time to on-site
availability
following initial
service reaction

24 hours

24 hours

24 hours

Preventative
maintenance
per system

max. 4 days/year

max. 2 days/year

max. 2 days/year

Remote Support

24 hours a day
7 days a week

During business hours

No

On-site troubleshooting

As needed

For replacement parts

No

Fees for weekend
and holiday
services

No

Yes

Yes

Charge additional
fees for work
outside of normal
business hours

No

Yes

Yes

Software
maintenance

Yes

Yes

Yes

Discount for
software
customizing

20%

10%

5%

Discount for training,
service & support

20%

10%

5%

Min. billable hours
for on-site visits

min. 2 hours

min. 3 hours

min. 4 hours

Parts storage

On-Site Stock

Near-Site Stock

Central warehouse

Contract duration

1 year

1 year

1 year