Our service contracts provide you with both reliable support and troubleshooting from experienced service engineers, as well as attractive discounts for different services. You will receive a rebate on the contractual prices based on the number of GP Solar Inspect systems integrated into your production facility.
Advantages
- Cost control
- Reduction of equipment down time
- Cost-effective services
Service & Support from GP Solar
Description |
GP SERVICE-CONTRACT Gold |
GP SERVICE-CONTRACT Silver |
GP SERVICE-CONTRACT Bronze |
Minimum number of |
25 |
1 |
1 |
Telephone support |
24 hours a day |
During business hours |
During business hours |
Reaction time |
8 hours |
24 hours |
24 hours |
On-site availability |
24 hours |
24 hours |
24 hours |
Preventative |
max. 4 days/year |
max. 2 days/year |
max. 2 days/year |
Remote access |
Yes |
Yes |
No |
On-site troubleshooting |
As needed |
For replacement parts |
No |
Fees for weekend |
No |
Yes |
Yes |
Charge additional |
No |
Yes |
Yes |
Software |
Yes |
Yes |
Yes |
Discount for |
20% |
10% |
5% |
Discount for training, |
20% |
10% |
5% |
Minimum billable |
min. 2 hours |
min. 3 hours |
min. 4 hours |
Parts storage |
On-Site Stock |
Near-Site Stock |
Central warehouse |
Contract duration |
1 year |
1 year |
1 year |